Shipping & Returns
Shipping & Delivery Policy
BingoSupplyWarehouse.com
At Bingo Supply Warehouse, we understand the importance of receiving your bingo supplies and gaming products on time, especially when preparing for scheduled bingo sessions, fundraising events, and other gaming activities. Our goal is to process and ship your orders promptly, accurately, and efficiently while providing dependable customer service.
Business Hours & Order Processing
Our regular business hours are Monday through Friday, 8:00 AM to 5:00 PM Eastern Time, excluding recognized holidays.
Orders received by 2:00 PM Eastern Time will, in most cases, ship the same business day, provided the items are in stock and available for shipment. Orders received after 2:00 PM will generally ship the following business day.
Orders placed on Saturday or Sunday will be processed for shipment on Monday, provided Monday is not a recognized holiday and merchandise is available. Product availability, order size, special handling requirements, and unforeseen circumstances may affect processing times.
Expedited Shipping Services
We offer expedited shipping options through UPS and the United States Postal Service (USPS), subject to carrier service availability. Options may include Next Day Air / Overnight Delivery, Second-Day Delivery, and Three-Day Delivery.
Orders requesting expedited shipping must be received by 2:00 PM Eastern Time to qualify for same-day processing and shipment, subject to product availability and carrier pickup schedules. Selecting expedited shipping does not automatically guarantee same-day shipment if the order is received after the cutoff.
Please note: The shipping date is the date your order leaves our facility, while the delivery date is when the carrier delivers your package. Expedited transit times begin once the carrier receives the shipment, not when the order is placed.
Urgent or Time-Sensitive Orders
If your order is extremely urgent or required for an upcoming event, we strongly encourage you to call 1-800-556-1980 before or immediately after placing your order.
Our customer service team can confirm receipt, verify availability, review shipping options, and determine whether your requested delivery schedule can be accommodated. A quick telephone call can help prevent misunderstandings when timing is critical.
Shipping Destinations & Restrictions
We can ship to virtually any address worldwide. Certain products may be subject to shipping restrictions, and some items may not be eligible for international delivery. Shipping availability may depend on applicable regulations, carrier limitations, and product-specific requirements.
Shipping Rates & Delivery Estimates
At checkout, estimated shipping costs and delivery dates are based on product availability, destination, package weight, and selected shipping service. Depending on the carrier, estimated delivery dates may appear during checkout.
Shipping rates for many products are weight-based. Product weights, where applicable, appear on individual product pages. In accordance with carrier policies, package weights may be rounded up to the next full pound for shipping calculations.
Carrier Delivery Schedules & Unexpected Delays
We work with established carriers, including UPS and USPS, to provide reliable delivery. While carriers strive to meet published schedules, severe weather, transportation disruptions, operational delays, service interruptions, and other unforeseen circumstances can affect delivery times.
If a shipping or delivery issue arises, we will review the circumstances case by case and work with the carrier and customer to determine an appropriate corrective action. Carrier transit times and delivery dates cannot always be guaranteed, but we will make every reasonable effort to assist with shipping concerns.
Our Commitment to You
Our customers rely on us not only for quality bingo supplies but also for experience, responsiveness, and support for their gaming operations. We strive to give every order the attention it deserves, from placement through delivery.
Questions about shipping or an urgent order? Call 1-800-556-1980 during regular business hours, Monday through Friday, 8:00 AM to 5:00 PM Eastern Time.
We appreciate your business and thank you for choosing BingoSupplyWarehouse.com for your bingo and gaming supply needs.
Canadian Shipments
Orders shipping to Canada will be subject to additional duties and taxes paid by customer.
Returns & Refunds Policy
BingoSupplyWarehouse.com
At Bingo Supply Warehouse, we are committed to providing quality bingo and gaming supplies and resolving return requests fairly and promptly. A 25% restocking fee applies to eligible returns of nondefective merchandise made for customer convenience, including items ordered in error or no longer needed. This fee does not apply to incorrect or defective items resulting from our error or where prohibited by law. Please review the guidelines below before returning merchandise.
30-Day Returns
Most new, unused, unopened merchandise may be returned within 30 days of delivery, provided the item is in its original packaging, complete with any accessories or manuals, and in resalable condition. Approved customer-convenience returns are subject to a 25% restocking fee deducted from the merchandise purchase price. Returns resulting from our error or confirmed product defects are not subject to this fee. Product-specific exclusions and applicable legal rights remain in effect.
Please request return authorization before sending merchandise back. Returns are subject to inspection upon receipt.
Gaming Products, Serialized Inventory & Special Orders
For inventory-control, security, and regulatory reasons, opened or partially used bingo paper, pull tabs, event tickets, cashboards, and other serialized or controlled gaming products are generally not returnable. Such items must remain unopened, with seals, serial numbers, and packaging intact, to be considered for return.
Custom-printed, personalized, special-order, or made-to-order merchandise is generally nonreturnable unless it arrives defective, is incorrect due to our error, or a return is otherwise required by applicable law. Product-specific restrictions disclosed at purchase also apply.
Incorrect, Damaged or Defective Merchandise
If your order contains incorrect, damaged, or defective merchandise, contact us promptly at 1-800-556-1980. We may request photographs, serial or lot numbers, packaging details, and other information to evaluate the issue.
If we shipped the wrong item or confirm a product defect, we will arrange an appropriate replacement, exchange, or refund and cover reasonable return shipping costs. Your rights under applicable law are not limited by these procedures.
Shipping Damage: Prompt Reporting
Please inspect packages upon delivery. We ask that visible shipping damage be reported within 48 hours whenever possible, with photographs of the product, shipping carton, and label. Prompt reporting helps us investigate and pursue carrier claims.
The 48-hour request is not an automatic denial of a return or of any rights provided by law.
Return Shipping & Restocking Fees
For returns made because an item is no longer needed or was ordered in error, the customer is responsible for return shipping. Original outbound shipping charges are generally nonrefundable, except where the return results from our error or applicable law requires otherwise. Use a trackable shipping method for customer-arranged returns.
A 25% restocking fee applies to the merchandise purchase price of approved returns of nondefective items that are no longer needed, were ordered incorrectly, or are otherwise returned for customer convenience. The fee will be deducted from the refund. It does not apply when we shipped an incorrect item, confirmed a product defect, or when applicable law requires otherwise. Return shipping for customer-convenience returns is the customer’s responsibility; original outbound shipping charges are generally nonrefundable except where required by law or where the return is due to our error. This fee is disclosed here so customers can review it before purchasing.
How to Request a Return
Log in at BingoSupplyWarehouse.com, open My Account, select Complete Orders, locate your order, and choose Return Item(s). You may also call 1-800-556-1980 for assistance. Please wait for return instructions before shipping items to us.
Refund Timing
After receiving and inspecting an authorized return, we generally process approved refunds within 3–5 business days to the original payment method when possible. Return transit may take 5–10 business days, and banks or payment providers may require an additional 5–10 business days to post the credit.
Many refunds arrive sooner, but please allow up to approximately four weeks from the date you hand your return to the carrier. We will send an email when the return has been processed and the refund issued.
Exchanges, Replacements & Customer Support
Replacement items are subject to availability. We will work with you on a reasonable resolution based on the circumstances and applicable consumer protections.
Questions? Call 1-800-556-1980, Monday–Friday, 8:00 AM–5:00 PM Eastern Time. Thank you for choosing BingoSupplyWarehouse.com.